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1xb Frequently Asked Questions

Got a question about your 1xb account, deposits, withdrawals, bonuses, or games? You'll find the answer here. Browse by category or search below.

What Can We Help You With?

Jump straight to the topic you need. Every section below has detailed answers written specifically for 1xb players in Bangladesh.

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Account and Registration

How to create your 1xb account, verify your identity, reset your password, and manage your profile settings. Everything you need to get started and keep your account secure.

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Deposits and Withdrawals

How to deposit using bKash, Nagad, and Rocket. Minimum and maximum amounts, processing times, and what to do if a transaction doesn't go through as expected.

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Bonuses and Promotions

How the 1xb welcome bonus works, wagering requirements explained, how to claim reload bonuses, and where to find the latest offers available to Bangladesh players.

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Games and Betting

Questions about slot games, live casino, sports betting, and bingo on 1xb. RTP explained, minimum bets, how live dealer games work, and how to place a sports bet.

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The 1xb App

How to download and install the 1xb Android app, what to do if the APK won't install, how to update the app, and whether the app works on your specific phone model.

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Responsible Gaming

How to set deposit limits, self-exclusion options, how to take a break from gambling, and where to find support resources if you feel your gambling is becoming a problem.

Account Payments Bonuses Games App Responsible Gaming

Account and Registration

Go to 1xb.one and click the Register button at the top right. Fill in your full name, mobile number, and a password. You'll receive a one-time password (OTP) on your phone — enter it to verify your number. The whole process takes under two minutes and is completely free. Once registered, you can deposit and start playing immediately.

Yes. You must be at least 18 years old to register and play on 1xb. By creating an account, you confirm that you meet this age requirement. 1xb takes responsible gaming seriously and reserves the right to request age verification documents at any time.

On the login page, click "Forgot Password". Enter the mobile number linked to your account. You'll receive an OTP to verify your identity. Once verified, you can set a new password. If you no longer have access to your registered mobile number, contact 1xb support via live chat for assistance.

No. Each player is allowed only one account on 1xb. Creating multiple accounts is a violation of the terms and conditions and may result in all accounts being suspended and balances forfeited. If you've accidentally created a duplicate account, contact support immediately to resolve it.

Log in to your account and go to the Profile or Account Settings section. Some details like your name can be updated directly. For changes to your registered mobile number, you'll need to contact 1xb customer support via live chat and complete a verification step to confirm your identity before the change is made.

Deposits and Withdrawals

1xb accepts bKash, Nagad, and Rocket for both deposits and withdrawals. All transactions are processed in Bangladeshi Taka (BDT) with no currency conversion fees. These are the only supported payment methods — bank transfers and international cards are not currently available.

The minimum deposit on 1xb is ৳200. There is no maximum deposit limit for standard accounts, though very large deposits may require additional verification. Your deposit is credited to your account balance instantly after the transaction is confirmed by your mobile wallet provider.

Most withdrawal requests are processed within a few hours during normal business hours. The minimum withdrawal amount is ৳500. Funds are sent directly to your bKash, Nagad, or Rocket wallet. There are no processing fees charged by 1xb. If your withdrawal hasn't arrived within 24 hours, contact support via live chat with your transaction reference number.

First, check your bKash, Nagad, or Rocket transaction history to confirm the payment was sent successfully. If the payment shows as completed on your wallet but hasn't appeared in your 1xb balance after 15 minutes, contact 1xb live chat support. Have your transaction ID ready — this speeds up the investigation significantly.

For security reasons, withdrawals are generally processed back to the same wallet used for your most recent deposit. If you need to withdraw to a different number or wallet provider, contact customer support before submitting the withdrawal request. Additional verification may be required.

Bonuses and Promotions

Bonus Tip

All 1xb bonuses are applied automatically when you qualify — no promo codes are needed. Check the Offers and Promotions page regularly for the latest deals available to Bangladesh players.

New 1xb members receive a 100% match bonus on their first deposit, up to ৳10,000. For example, if you deposit ৳2,000, you'll receive an extra ৳2,000 in bonus funds — giving you ৳4,000 to play with. The bonus is applied automatically with no promo code needed. Wagering requirements apply before bonus winnings can be withdrawn.

Wagering requirements mean you need to bet a certain amount before bonus winnings can be withdrawn as real cash. For example, a 20x wagering requirement on a ৳1,000 bonus means you need to place ৳20,000 in total bets before that bonus converts to withdrawable cash. The full wagering terms are listed on the Terms and Conditions page.

Yes. 1xb regularly offers reload bonuses, cashback deals, free spins on selected slot games, and special promotions tied to sporting events. These are updated frequently on the Offers and Promotions page. Enabling push notifications in the 1xb app is the best way to stay updated when new offers go live.

The welcome bonus is applied automatically after your first qualifying deposit. If it hasn't appeared, check that your deposit met the minimum qualifying amount. Also confirm that your account is fully registered and verified. If everything looks correct and the bonus still hasn't been credited after 30 minutes, contact live chat support with your deposit reference.

Games and Betting

1xb offers over 500 games including slot machines, live dealer casino games, bingo, and live sports betting. Popular titles include Fortune Tree, Caishen Wins, Genie's 3 Wishes, Pearls of Bingo, and Teen Patti Joker. Sports betting covers cricket, football, table tennis, and more. Visit the Game page for the full library.

RTP stands for Return to Player — it's the percentage of total bets a game returns to players over time. A 97% RTP means the game returns ৳97 for every ৳100 wagered on average. Higher RTP means better long-term value. On 1xb, Genie's 3 Wishes has one of the highest RTPs at 97.5%, followed by Fortune Tree at 97.2% and Teen Patti Joker at 97.0%.

Most slot games on 1xb have a minimum bet of ৳10 per spin. Some premium or high-limit slots may have higher minimums. Live dealer games typically start at ৳50 per round. Bingo ticket prices start from ৳20 depending on the room. Sports betting minimum stake is ৳50 per bet.

All slot and casino games on 1xb use certified Random Number Generator (RNG) technology, which ensures every spin, card draw, and bingo ball is completely random and independent of previous results. The RTP figures published for each game are accurate and independently verified. Live dealer games use physical cards and equipment streamed in real time from professional studios.

1xb offers live in-play betting on sports including cricket, football, and table tennis. Once a match starts, you can place bets on outcomes like match winner, set scores, and handicap markets. Odds update in real time as the match progresses. To place a live bet, log in, go to the sports section, select a live match, choose your market, enter your stake in BDT, and confirm.

The 1xb App

The 1xb app is available as a free Android APK download. Visit the App page on the 1xb website to get the download link. Before installing, go to your Android phone's Settings, then Security or Privacy, and enable "Install from Unknown Sources" or "Install Unknown Apps". Once enabled, open the downloaded APK file and follow the on-screen instructions to install.

Currently, the dedicated 1xb app is available for Android only. iPhone users can access all 1xb games and features through the mobile browser on Safari or Chrome — the website is fully optimised for iOS. All games, deposits, withdrawals, and account management work the same way through the mobile browser.

The most common reason is that "Install from Unknown Sources" is not enabled. Go to Settings → Security (or Privacy on some phones) and toggle on the option to allow installs from unknown sources or from your browser. Also make sure you have enough storage space on your device. If the problem persists, try downloading the APK again — the file may have been corrupted during the first download.

Since the 1xb app is distributed as an APK rather than through the Google Play Store, updates are not automatic. When a new version is available, a notification will appear inside the app or on the 1xb website. To update, simply download the new APK from the App page and install it over your existing version — your account data and settings will be preserved.

Responsible Gaming

Play Responsibly

Gambling should always be entertainment, not a way to make money. If you feel your gambling is becoming a problem, 1xb has tools to help. Visit the Responsible Gaming page for full details.

Log in to your 1xb account and go to Account Settings, then Responsible Gaming. You can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period, but reducing a limit takes effect right away. This tool is designed to help you stay in control of your spending.

Yes. 1xb offers both temporary breaks and longer self-exclusion options. A temporary break lets you pause your account for a set period — 24 hours, 7 days, or 30 days. Self-exclusion closes your account for a minimum of 6 months. During any exclusion period, you will not be able to log in, deposit, or place bets. Contact support or use the Responsible Gaming settings to activate these options.

If you feel gambling is negatively affecting your finances, relationships, or mental health, please reach out for support. 1xb's Responsible Gaming page has resources and guidance. You can also speak to a trusted friend or family member. Remember — it's always okay to ask for help, and taking a break is a sign of strength, not weakness.
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18+ only. Please gamble responsibly. Bonus subject to terms and conditions.